Terms & Privacy Policy

At Vitaponix, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online store.

1. Information We Collect
   • Personal Information: When you visit our website, we may collect personal information such as your name, email address, shipping address, and payment details when you place an order.
   • Non-Personal Information: We may also collect non-personal information such as browser type, language preference, referring site, and the date and time of each visitor request.
2. Use of Information
   • We use the information collected to process and fulfill your orders, communicate with you about your orders, provide customer support, improve our products and services, and personalize your shopping experience.
   • Your personal information is not shared with third parties except as necessary to fulfill your orders (e.g., shipping carriers) or as required by law.
3. Security
   • We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
   • All sensitive information (such as credit card data) is encrypted and transmitted securely using SSL technology.
4. Cookies
   • Our website uses cookies to enhance your browsing experience. You can choose to disable cookies through your browser settings, but this may affect some functionalities of our website.
5. Your Rights
   • You have the right to access, correct, or delete your personal information. You may also request restrictions on processing or object to processing of your personal data.
   • If you have any concerns about our use of your personal information, please contact us using the information provided below.
6. Changes to this Privacy Policy
   • We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will take effect immediately upon posting.
7. Contact Us
   • If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at [email protected].

Returns Policy

At Vitaponix, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward returns policy to ensure your shopping experience is hassle-free.

1. Returns and Exchanges
   • You may return any unused and unopened products within 30 days of purchase for a full refund or exchange.
   • Products must be in their original packaging and condition. We reserve the right to refuse returns that do not meet these criteria.
2. How to Initiate a Return
   • To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
   • Once your return is approved, we will provide you with a return shipping label (if applicable) and instructions for returning the product.
   • Your online order will always come from the nearest retailer to your location, there for you will also receive instructions to drop off your product in person at your local hydro store 
3. Refunds
   • Refunds will be processed within 5-20 business days of receiving the returned product, this is due varying refund policies per retail outlet (each retail outlet is an independently owned company) Vitaponix handles the payments on behalf of the retail outlet
   • The refund will be issued to the original payment method used for the purchase.
   • Shipping charges are non-refundable, unless the return is due to an error on our part.
4. Damaged or Defective Products
   • If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund as appropriate, including covering return shipping costs.
5. Exclusions
   • Certain products, such as perishable goods or items marked as final sale, may not be eligible for return. Please check the product description or contact us for clarification before making a purchase.
6. Contact Us
   • If you have any questions about our returns policy or need assistance with a return, please contact us at [email protected].

These policies outline our commitment to protecting your privacy and ensuring a positive shopping experience with Vitaponix International. If you have any questions or concerns, please do not hesitate to contact us.